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Customer Service Charter

Our Customer Services Charter states that:

  • Our dedication is to provide the highest quality experiential training and development courses most cost-effectively while freely allowing individuals to learn and realise their potential without hindrance or prejudice of any kind.
  • We enjoy the principle of “Challenge by Choice” with all of our clients. While accepting that there is some risk in all outdoor training, we take all reasonable measures to ensure our client’s health, safety, and welfare at all times. If clients feel unsafe or threatened at any time, they must let a member of the training team know, and reasonable measures are taken to mitigate the problem.
  • Enquiries will be answered within 48 hours in person or via email. If you do not get a response to an email, it may be that our spam filter is being over cautious, so please call us or use the form on the contact us page of this website.
  • We guarantee your money back if you are not satisfied with the training you receive. As a company that offers accredited first aid training, we have a complete complaints procedure in place. If the trainer on a course cannot rectify the problem, we will use an external adjudicator to reach a verdict. For more information on these policies, don’t hesitate to contact our office.

We are regulated by

  • OfQual in England, Wales and Northern Ireland
  • All our trainers are annually moderated and regularly verified by our Awarding Organisation.